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Returns

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Returns For Exchange or Credit

If you are not completely satisfied with your Kopal product our return policy is as follows: 

All merchandise purchased at kopalny.com may be returned within 7 days upon receipt for an exchange or Kopal credit (subtracting the original shipping and handling fees). The credit is only usable online and not in any stores selling Kopal merchandise. Kopal credit is valid for six months from date of issue. Once your credit has expired it becomes invalid.

 

Please note that skilled artisans individually craft all Kopal products:

Slight variations add to the unique beauty and personality of each piece. We also have made every effort to display as accurate as possible the colours of our products that appear on the website. However, colours also depend on your monitor and we cannot completely guarantee that your monitor’s display of any colour is completely accurate.

Kopal Indigo collection is unique and made with handmade indigo dyes. Please review the following conditions that can effect the product, the customer buying our Indigo product accepts these conditions and waives all implied warranties, including merchantability, and all claims for damages for these conditions:

Variation in the fastness of the indigo dyes as well as piece to piece irregularities can result in inconsistency of the end product. There is the tendency to have some streaking of the colour. Side to side and side to centre shading can occur. 

Each dye lot may vary in shade due to the difficulty in controlling the strength of the bleaching chemicals.  Shading from roll to roll can also occur. No guarantees for wash fastness, light fastness, colour crocking, or colour bleeding are made. All items returned must be in the same condition in which it was received. We will not
accept returns of used or soiled merchandise. 
We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.